Return & Refund Policy – Trendylock smartlocks Kenya

Effective Date: 28 April 2025

At Trendylock smartlocks Kenya, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.  

1. Returns

Eligibility: You have 14 calendar days to return an item from the date you received it.

Condition: To be eligible for a return, the item must be:

• Unused and in the same condition that you received it
• In its original packaging   
  
   
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items: Certain items are non-returnable, including:   

• Products that have been installed, customized, or altered
• Sale or clearance items unless they are defective

2. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment.   

You will receive the refund within 7 working days after your return is approved, depending on your payment provider’s policies.   

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at:

📧 Email: [email protected] ☎️ Phone: 0724 270446

4. Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (defective, damaged, or incorrect item).   

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.   

5. How to Initiate a Return

To initiate a return, please contact us at:

📧 Email: [email protected] ☎️ Phone: 0724 270446

Please provide your order number, the reason for return, and any supporting photos if the product is defective or damaged. After contacting us, we will provide you with instructions on how to return the item to us by mail.

We currently do not offer in-store returns or returns at drop-off locations.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been shipped, it cannot be canceled and you will need to follow the return process outlined above.   

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately (within [Number] days of receiving the order) with photos of the issue. We will arrange for a replacement or refund, and we will cover the return shipping costs in these cases.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

📧 Email: [email protected] ☎️ Phone: 0724 270446 🏢 Address: RuarakaTotal petrol Station,

By making a purchase on our website, you agree to this Return & Refund Policy.