Terms & Conditions – SmartLock.co.ke

Effective Date: 14th April 2025

Welcome to SmartLock.co.ke. By accessing and using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions apply to the use of this website and all transactions conducted through SmartLock.co.ke. If you disagree with any part of these terms, please do not use our website.

2. Products and Services

We offer smart locks, hotel locks, smart curtains, and related accessories. All products are subject to availability and may be withdrawn at any time without notice.

3. Pricing and Payment

• All prices listed are in Kenyan Shillings (KES) and are inclusive of VAT unless stated otherwise.
• We reserve the right to change product prices at any time without prior notice.
• Payments are processed securely via accepted payment methods such as M-PESA, credit/debit cards, and bank transfers.

4. Orders

• All orders placed through SmartLock.co.ke are subject to acceptance and availability.
• We reserve the right to cancel any order due to errors, inaccuracies, or unavailability.
• Upon placing an order, you will receive an order confirmation via email.

5. Delivery

• We aim to dispatch orders within 2-5 business days.
• Delivery times may vary depending on location and product availability.
• Delivery charges are displayed at checkout and included in your total order cost.

6. Returns and Refunds

Please refer to our detailed Return & Refund Policy for information regarding returns, exchanges, and refunds.

7. Intellectual Property

• All content on SmartLock.co.ke, including text, graphics, logos, images, and software, is the property of SmartLock.co.ke and protected by intellectual property laws.
• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site without express written permission from us.

8. Limitation of Liability

• SmartLock.co.ke shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.
• Our total liability to you for any damages shall not exceed the amount you paid for the product(s).

9. Privacy Policy

Your use of SmartLock.co.ke is also governed by our Privacy Policy, which details how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review these terms regularly.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Kenya.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• 📧 Email: [email protected]
• ☎️ Phone: +254 724 270 446