Privacy Policy – SmartLock.co.ke
Effective Date: April 1st 2025
At SmartLock.co.ke, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our site, you consent to the practices described herein.
1. Information We Collect
When you interact with SmartLock.co.ke, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing addresses, payment information.
- Device Information: IP address, browser type, operating system, and browsing behavior on our site.
- Order Information: Details of the products you purchase, order history, and preferences.
2. How We Use Your Information
We use your information for the following purposes:
- To process your orders and manage your account.
- To communicate with you regarding your order status or customer service requests.
- To send you marketing communications (only if you have opted-in).
- To improve our website, services, and customer experience.
- To comply with legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
However, we may share your information with:
- Service Providers: Payment processors, shipping companies, and marketing services strictly to fulfill our service to you.
- Legal Authorities: If required by law, to comply with legal obligations or protect our rights.
All third parties are required to maintain the confidentiality and security of your information.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Understand how you interact with our website.
- Personalize your experience.
- Remember your preferences for future visits.
You can manage or disable cookies through your browser settings at any time.
5. Data Security
We implement strong technical and organizational measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption.
- Restricted access to personal data.
- Regular system updates and security audits.
However, please note that no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to any inaccurate information.
- Deletion: Request the deletion of your personal data (subject to legal obligations).
- Opt-Out: Unsubscribe from our marketing communications at any time.
To exercise these rights, please contact us using the information below.
7. Retention of Data
We retain your personal information only for as long as necessary:
- To provide services you have requested.
- To comply with our legal and accounting obligations.
- To resolve disputes and enforce our policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- 📧 Email: [email protected]
- ☎️ Phone: +254 724 270 446
