Warranty Policy
Effective Date: 4th April 2025
All products purchased from SmartLock.co.ke come with a 12-month limited warranty against manufacturing defects.
Warranty Coverage
The warranty covers:
- Defects in materials or workmanship
- Faulty electronics (e.g., fingerprint sensor issues, battery faults)
- Mechanical malfunction (e.g., deadbolt or motor failures)
Warranty Does Not Cover:
- Damage due to misuse, accidents, or improper installation
- Normal wear and tear
- Unauthorized repairs or modifications
- Battery replacements
Warranty Process
- Contact us at [email protected] with your order details and issue description.
- Inspection: Our team will assess your claim within 2-5 business days.
- Resolution: We will repair, replace, or refund the product based on the case.
Important
- Proof of purchase is required.
- Return shipping costs are borne by the customer unless otherwise agreed.
