Shipping Policy
Shipping Policy – SmartLock.co.ke
Effective Date: 14th April 2025
At SmartLock.co.ke, we are committed to delivering your smart security solutions efficiently and securely. This Shipping Policy outlines important information regarding shipping methods, delivery times, and costs.
1. Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- In case of high order volumes or unforeseen delays, we will communicate promptly via email or phone.
2. Shipping Methods & Delivery Time
We offer reliable shipping across Kenya and select international destinations:
| Shipping Option | Estimated Delivery Time |
|---|---|
| Standard Shipping (Kenya) | 2-4 business days |
| Express Shipping (Kenya) | 1-2 business days |
| International Shipping | 5-10 business days |
Note: Delivery times are estimates and may vary based on location, courier delays, or customs clearance.
3. Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout.
- Free shipping may be available for qualifying orders during promotions.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order through our logistics partners’ websites.
5. Delivery Issues
- If your order arrives damaged, please contact us immediately at [email protected] or call +254 724 270 446.
- We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
6. Contact Us
For any questions about your shipment:
- 📧 Email: [email protected]
- ☎️ Phone: +254 724 270 446
